Replacement Policies

In cases where a product is delivered damaged, customers can return the products to ALALAMO E-COMMERCE OPC PVTLTD, trading as Tsongra.com. We will replace the product within 7 working days.

Customers should adhere to the following guidelines for returning products:

– Inform Tsongra.com customer care immediately upon receipt of the product about any damage or problems, providing photos.

– Retain the original packaging, including tags and labels, and ensure products are returned in the same condition as delivered. Please note that if any wear, tear, or alterations to products are evident, the return won’t be accepted.

– Following instructions from Tsongra.com executives, customers can ship the product back via courier.

– Please mention your name, order number, and mobile number on the box. Customers should inform the Tsongra.com customer care team about the courier and tracking ID as soon as the products are dispatched.

Return Policies

At ALALAMO E-COMMERCE OPC PVTLTD, trading as Tsongra.com, we strive to provide our customers with top-quality products and services. However, we understand that refunds may sometimes be necessary. Therefore, we have developed the following refund policy to ensure customer satisfaction.

1. Products Eligible for Refund

   We offer refunds for products meeting the following conditions:

   – Defective or damaged upon arrival

   – Significantly different from the description on our website

   – Not performing their intended function

2. Timeframe for Refund Requests

   Customers must request a refund within 7 days of the purchase date. Refunds or exchanges cannot be offered after this period.

3. How to Request a Refund

   To request a refund, customers must contact us via email or WhatsApp, providing their name, order number, reason for the refund, and accompanying photos.

4. Refund Process

   Upon receiving a refund request, we will review it and notify the customer of the approval or rejection. If approved, refunds will be processed within 7 business days to the original payment method.

5. Non-Refundable Products

   Certain products are not eligible for refunds, including used, altered, or damaged products, digital products, and items purchased during a sale or promotion.

6. Shipping Costs

   Shipping costs are non-refundable, and customers are responsible for return shipping fees.

7. Contact Information

   For inquiries regarding our refund policy, please contact us via email at tsering-chok@tsongra.com or WhatsApp at +91-8988779798.

We reserve the right to modify this refund policy without prior notice. Any changes will be effective immediately upon posting on our website.