Shipping Policy

At ALALAMO E-COMMERCE OPC PVTLTD, trading as Tsongra.com, we are committed to ensuring that our customers receive their orders in a timely and efficient manner. Here’s our shipping policy outlining our procedures and expectations:

1. Shipping Methods

   We offer the following shipping methods:

   – Standard shipping: delivery within 5 to 10 business days

   – Expedited shipping: delivery within 2 to 5 business days

   – International shipping: delivery times vary by location, approximately 10 to 20 business days

2. Shipping Rates

   Shipping rates are based on order weight and destination. Customers can view shipping costs at checkout before finalizing their order.

3. Processing Time

   Orders are processed and shipped within 24 hours of payment receipt. Orders placed on weekends or holidays will be processed the next business day.

4. Tracking

   Once an order is shipped, customers will receive a tracking number via email for package tracking.

5. Shipping Restrictions

   Certain products may be restricted from shipping to certain locations due to local regulations. It’s the customer’s responsibility to ensure legality in their area.

6. Delivery

   Delivery times vary based on shipping method and destination. We’re not liable for delays caused by carriers or customs.

7. Shipping Address

   Customers must provide accurate shipping information at checkout. We’re not responsible for packages lost due to inaccurate information.

8. Shipping Damage

   If a package arrives damaged, customers must contact us within 48 hours with photos to initiate a claim.

9. Contact Information

   For inquiries about our shipping policy, please contact us via email at tsering-chok@tsongra.com or WhatsApp at +91-8988779798.

We reserve the right to modify this shipping policy without prior notice. Any changes will be effective immediately upon posting on our website.

**Billing Terms and Conditions**

At ALALAMO E-COMMERCE OPC PVTLTD, trading as Tsongra.com, we aim for transparency in our billing process. Below are our billing terms and conditions outlining our procedures and expectations for payment.

1. Payment Methods

   We accept the following payment methods:

   – Credit card (Visa, Mastercard)

   – PayPal

   – UPI

2. Taxes

   Customers are responsible for any applicable taxes or customs fees.

3. Invoicing

   Invoices will be sent via email to the billing contact on file. It is the customer’s responsibility to ensure that the